Claim your profile to access Trustpilots free business tools and connect with customers. Not to mention, everything I wanted to purchase was SOLD OUT. BBB Business Profiles generally cover a three-year reporting period. I bought many slides from high street fashion brands that lasted a lot longer than that. I purchased a pair of boots (online order), which arrived in less than perfect condition. About Fendi. DHL even sent us an email to forward to Fendi. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Good job fendi. Word to the wise, save your money and buy something WAY cheaper. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. I've bought a lot from Fendi and am very happy with quality and customer service but I'm still just one person! I asked them to send me proof of how I could have broken the coat and they refused. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. I'm curious what it looked like. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence. Bought a trench coat for 4000. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. My son purchased a $300.00 belt and paid cash. I am demanding a full refund before resorting to litigation. If you prefer you can send us an email by filling in the form below. It goes against our guidelines to offer incentives for reviews. This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. ************* This order was rerouted back while it was on its way to me/ to the sender for 2 packages. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. I then took them to Fendi *********** to have them replaced or be refunded. 885058 Are you sure you want to remove the following item from your Bag. Shop a . I returned an handbag that I purchased for $2,079.19 on 10/5/22 from Fendi online. You may also like Showing 1 -5 of 6 items Fendi Vitello bi-color ff 1974 embossed mini backpack maya black Condition: Very good $1,425 $1,140 20% Fendi Nylon fabric ff embroidered backpack rosa pink Condition: Excellent $1,150 $1,090 5% Fendi We also ensure all reviews are published without moderation. Needless to say no one has called to set up the **** This has been the worst experience ever. I live in ******* and dont need a coat and missed taking it on my ski trip as planned and bought another coat. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. Sign Up For Free G2Crowd Trusted. Made in Italy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Wallet has aged a bit. The item is clearly damaged. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. Are you guys at Fendi serious?? AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET, ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST Thailand: 1800018056 Philippine: 180011103029 All other countries: +65 31051649 Mon-Fri 10am - 7pm SGT, MIDDLE EAST AND INDIA +971 (0) 45634090 - Mon-Fri 11.00-20.00 GST, AMERICAS (+1) 8882910163 (Mon-Fri 9am to 9pm EDT, Sat-Sun 9am to 6pm EDT), Fill in this form to send us an email. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. Unbelievable. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. We stand with our colleagues, friends, family, and with all people of Ukraine. No repair, no exchange (even though they said they can see it is in perfect condition and hardly used), nothing. On 1stDibs, shop a collection of Fendi apparel and accessories. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. It's important to find a balance between price and perceived value to mitigate this pain point. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Absolutely one of the most third rate customer support from among the top brands. Thanks for sharing your experience! The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! I purchased a pair of sunglasses online directly from Fendi. I had a similar experience where FENDI didn't process the refund even after a few months of returning the shipments (and I received confirmation that the items have arrived safely at the facility), and I have been trying to contact the customer service team for months since then but no response. How do I get answers from FedEx? How long had you possessed the bag when this happened? Thats appalling Customer Service!! The Fendi handbags in our collection include a range of styles . Productivity. Ive just called customer service as my phone ring socket suddenly broke last week. Their store staff is clueless and only interested to sell sell sell. i think that i will be furious too! Made in Italy. I guess it really depends where and who you are dealing with. Case is closed. No refund for months, no response from FENDI. Utterly disgusted at a corporation like FENDI engaging in fraudulent and deceptive business practices. good luck! Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. I have heard so many negative things about their poor customer service. The only thing I did like was sold out and would not be in production again. I was told the item had not been received by them. They say for their returns you only have 14 days..! The client has been contacted and the issue has been resolved. I do not have a store near me and wanted to see the item in real life to make my decision. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. You are using an out of date browser. Id even be happy without a full refund if they would credit me what I would get by buying it overseas (22% off). I contacted the Fendi store for a replacement. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. Fill in this form to send us an email. Here are 10 examples of customer service emails for you to use as a guide when crafting your own responses: 1. Today FENDI is synonymous with quality, tradition, experimentation and creativity. *** completed their investigation on 10/26/2022. The office also collaborates with other company divisions to identify opportunities for digital and technological innovation that can create value within the company processes or improve user experience. I am still awaiting a refund on the item that they sent to me damaged. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. Customer Service. I want the bag NOW! The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. I was never contacted by the business for resolution. Saturday: 10am-7pm EST. Oh thats terrible but it appears most Fendi boutiques are known for poor service! The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. !They are a terrible company I will from now on not buy anything that has the fendi logo on it let my children and willBe telling people to stay clear of fendi. The belt got lost. If so, please contact me as I have opened a case with New Yorks 7 on your side. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. I called customer service in new york and got no satisfaction. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion Bought a 2500 bag. Wow. The opening of the first FENDI boutique a handbag shop and fur workshop followed. Find out how we combat fake reviews. The item is still in warranty so I am hoping no trouble. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Three month on still trying to send the earings back to Fendi and waiting on a refund. I contacted the Fendi store for a replacement. capricorn weekly horoscope susan miller, bose headphones paired but not connected windows 10,

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